FAQ - TOS
HOW IS COMISSION WORK PROCESS?
1. First step, send us your complete project brief (name, tagline, colors, rought sketch if possible, and 1 sample for reference, etc). If there is any missing material or we need additional information (in the design process), we will send you a message.
2. Then We will determine the price. Our rates depend on several factors including the number of design ordered, kind of design, and complexity. Custom orders require FULL PAYMENT or 50% non-refundable deposit, and the remaining 50% must be paid before we send the final files. To start custom order, you can go to "HIRE ME!" section.
3. If you agree, you can make a payment, We only accept payment via paypal.
4. After payment, we will immediately process the design. It takes around 2-5 working days for the first draft for each design. process from start to finish would be faster or longer depending on the feedback time, revisions and a queue.
5. After we send the draft, you can provide feedback for us to revise. If there are no revisions, we will continue and process the draft into a finished design.
6. After that we will send the final files (High resolution PNG, High resolution JPG, Transparent background file, Mockup Preview, Print Res PDF, EPS vector, CDR vector, AI, PSD) along with the "agreement of design transfer of commercial use" (in PDF).
7. We are done, Congratulations!
DESIGN RATES?
Contact us directly for rates and pricing. You can go to "HIRE ME!" section. Our rates depends on several factors include the number of design ordered, kind of design, and complexity.
If you didn’t find a response after a day, please make sure to check your email spam or you can email us directly on adprstudio@gmail.com or whatsapp +62 898 7299 125
DESIGNS LICENSE?
The designs that we’ve created (from commission work) are in full right to use for any personal or commercial project/s. Once the design approved, we will send the "agreement of design transfer of commercial use". However we still have the right for the design to use it in my social media (or any other online / offline platform) as a portfolio.
HOW MANY DESIGN I GET?
Each order represents 1 design, no variations/options. If you want several design variations/options, we will charge extra ($50 for 1 design variation/option). But final files are still only for 1 design.
HOW MANY REVISION CHANCE I GET?
For revisions, we do not limit it (no extra cost), but if there are additional costs for extra designs (extra characters, backgrounds, specific objects, concept, etc.) we will let you know.
For each design step, we always confirm first before moving on to the next step. We don't want to back again to revise the first step after reaching the middle or final step, or additional fees will apply (start from $10 for minor change).
CAN I GET THE FONTS FILES?
Sure, you can get the font files, but not the license, because fonts are belonged to the respective creators, and there’s licensing thing we cannot cross. We can give you the font link to license it on your own.
When will I receive the final files?
We will send the final files once the draft is approved, no further revisions (We only send PNG files for draft preview).
HOW LONG IS THE TURNAROUND TIME FOR COMISSIONS?
Commission work takes around 2-5 working days for the first draft for each design. process from start to finish would be faster or longer depending on the feedback time, revisions and a queue. Starting every project on Monday, if you have a tight deadline please ensure you mention it.
WHAT FILES WILL BE PROVIDED?
High resolution PNG, High resolution JPG, Transparent background file, Mockup Preview, Print Res PDF, EPS vector, CDR vector, AI (adobe illustrator file), PSD (adobe photoshop file)
HOW TO MAKE A PAYMENT?
We accept payments only via paypal
IMPORTANT!
1. If we have sent the draft design and the client does not respond within a maximum of 7 days (and the payment has not been completed), we consider the order to have been completed or closed. and we have the right to sell it exclusively/non-exclusively to anyone and anywhere.
2. Any designs that are not used or designs that are rejected by the client. We have the right to sell it exclusively/non-exclusively to anyone and anywhere.
3. We can't do revision anymore after we sent the final files, or additional fees will apply.
4. Commission work require FULL PAYMENT or 50% deposit (non-refundable). And the remaining 50% must be paid before we send the final files.